Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with ManMoji. We are committed to delivering your orders efficiently and ensuring a smooth shopping experience. Please review our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1-3 business days after confirmation.
Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.
In case of any verification issues, stock availability concerns, or unexpected delays, our team will contact you using the information provided during checkout.

2. Shipping Coverage

We currently deliver across Pakistan.
International shipping may be offered on selected products and destinations, subject to availability and shipping restrictions.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Major Cities: 2-5 business days
Other Areas: 3-7 business days

Please note that delivery timelines are estimates and may vary due to:

Courier service delays
Weather conditions
Public holidays
Remote delivery locations
Unforeseen operational circumstances

ManMoji cannot guarantee exact delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Promotional free shipping offers may apply to selected orders, products, or campaigns.
Shipping fees are non-refundable except in cases where the error is caused by ManMoji.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available in selected areas across Pakistan.
Customers are requested to keep the exact amount ready at the time of delivery.
Repeated order refusals or unsuccessful delivery attempts may result in restrictions on future COD orders.

6. Shipping Information Accuracy

Customers are responsible for providing accurate shipping information, including:

Full name
Complete delivery address
Contact number

ManMoji will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the package:

The courier may attempt redelivery according to their policy.
Additional shipping charges may apply for re-shipment.
ManMoji reserves the right to cancel orders that remain undeliverable.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving the parcel.

To help us resolve the issue quickly, please provide:

Order number
Clear photos of the product and packaging
Video evidence (if available)

Such requests will be reviewed in accordance with our Return & Exchange Policy.

9. Courier Partners

Orders are delivered through trusted third-party courier services.

Once an order has been handed over to the courier, delivery timelines are subject to the courier's operations. While we strive to ensure timely delivery, ManMoji is not responsible for delays caused by courier services, natural disasters, strikes, or other events beyond our control.